Shipping Policy

All our products are ready in stock and we take pride in shipping them out the next working day without delay 💌 

Domestic Shipping (DHL eCommerce)

• Delivery time ranges from 1-3 working days within Peninsular Malaysia and 3-7 working days to East Malaysia.
• Tracking information will be provided once your order has been dispatched.
• If you need the items urgently, you may contact us on Whatsapp +60125110680 to arrange for a Lalamove or Grab Express pickup.

International Shipping (DHL Express)

• Please note that delivery times may vary depending on the destination country and customs processing. If you would like us to confirm the estimated delivery time for your location, kindly email us.
• While we strive to ensure timely delivery, unforeseen delays may occur due to customs inspections, public holidays, or courier-related issues.
• Customers are responsible for any customs fees, duties, or taxes that may be incurred.
• Tracking information will be provided, and you can monitor your order’s progress through our website or the courier’s tracking system.

Lost Parcel

Please note that we are not responsible for lost parcel once it has been dispatched and is being handled by the courier. If your package is lost or stolen, please contact the shipping carrier to file a claim. If you have any questions or concerns about your order, please do not hesitate to reach out to us 🌷